Tesla Motors has announced new measures aimed at improving its client service, including offering “unconditional warranty” for the battery pack of the Model S sedan.
Tesla says all damage to the battery is covered by warranty, including improper maintenance or unintentionally leaving the battery at a low state of charge for years on end. Of course, in case the battery pack is opened by non-Tesla personnel or there’s intentional abuse, the warranty is no longer valid, as is the case if the car is involved in a collision.
Putting aside the scenarios mentioned above, Tesla says the battery will be replaced at no cost by a factory reconditioned unit with an energy capacity equal to or better than the original pack before the failure occurred.
Tesla Motors also announced that it is building a fleet of top of the line Model S loaners for customers whose cars are in service. The loaner cars will have all the best features and options and will be available for immediate purchase at a price that is lower by 1 percent per month of age and $1 per mile. The loaner fleet will also include Tesla Roadster sports cars.
Another measure dedicated to customers is a free valet service for when the car needs servicing. The valet will pick up your car, replace it with a loaner and then return the car when repairs are over.
Finally, Tesla says customers will not lose warranty if they don’t bring their cars to the annual checkup, which is entirely optional.
By Dan Mihalascu
PHOTO GALLERY
