The 2015 Ford Mustang will be offered with the 911 Assist system, a subscription-free emergency feature that is part of the Sync technology. With the customer’s consent, the system helps connect vehicle occupants directly to a local 911 operator following an airbag deployment or if the fuel supply shuts off.

Making its debut on the 2015 Mustang, the enhancements to 911 Assist will provide emergency dispatchers not only with GPS coordinates, but also with a crash description and safety belt usage. 911 Assist will thus offer dispatchers more potentially vital information to better inform first responders en route to an accident.

“Sync will only broadcast relevant information to save time, and it constructs a very efficient message for the operator. After the introductory message, the voice line opens automatically and occupants can speak directly with the operator via Sync’s hands-free functionality,” said David Hatton, global product leader and electrical engineer, Ford Connected Services.

Ford says that if a dispatcher knows that both front safety belts were fastened at the time of a high-speed collision, he or she may decide to send an additional ambulance directly to the scene.

However, 911 Assist requires customer consent to enable the feature when initially pairing a cellphone to Sync, and the customer has the option to cancel the call before it is placed.

The enhancements to 911 Assist will provide the ability to deliver information such as the maximum change in velocity during impact, indication of crash type (front, side, rear or rollover), safety belt usage as detected by the vehicle, awareness of whether multiple impacts occurred and whether airbags were deployed.

By Dan Mihalascu

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