A disgruntled owner of a problematic Jeep in Australia took matters into his own hands after purportedly being denied a replacement car by creating a humorous rap video that has gone viral.
His name is Teg Seth and he brought a brand new Jeep Grand Cherokee for AU$60,000 in October of 2013. “This was a BIG mistake as it has been a lemon Jeep from the day I got it,” says Seth in a posting on his Youtube channel.
The 32-year old man claims that he experienced many problems with the SUV that constantly broke down, but Jeep’s local arm refused to provide a replacement vehicle as it did not consider the problem a major fault.
“It’s had numerous issues and has been towed a number of times. I no longer trust it to transport my family safely I recorded this song and made this music clip out of frustration, as the dealer and Fiat Chrysler Australia have basically told me to bugger off” said Seth.
In the US, if you get a car that’s a…bad apple, constantly undergoing repairs, you can invoke the ‘Lemon law’ and force the carmaker to buy it back, but apparently, that’s not the case in Australia.
However, that might change as Seth’s video has made headlines in the country and elsewhere recording nearly 800,000 views only two days after he shared it on YouTube. And yes, it’s a professionally made clip, with Australia’s The Advertiser saying he spent AU$8,000 on producing it “after writing the song on a plane and recording it in his living room with a mate”.
“I’m one of those guys who can sing in the shower but actually quite well, and after a few drinks at a party I tend to entertain people,” Sethi told the newspaper. “From a selfish perspective, I want my money back. From a non-selfish perspective, there’s a bigger picture … We don’t have the appropriate ‘lemon laws’ in this country and consumers have to go to this extent to have their situations resolved. I just wish I could see the expressions on their faces.”
Chrysler’s Australian arm issued a statement saying that it would not discuss individual cases and customers, though, we’re getting the feeling that everyone else is already discussing it…
“If any customer has a query, complaint or issue they can contact FCA Australia at any time to discuss their situation and their concerns will be addressed,” the company said. “FCA Australia takes our obligations to our customers seriously and their satisfaction is our number one priority. FCA Australia will continue to work on improving customer satisfaction and service.”