When order books first opened for the Focus RS on October 12th, Kevin Flynn ordered a fully loaded Nitrous Blue model that never made it into his possession.

Flynn took to both Medium and Reddit to tell people what had happened to him and the reaction has been overwhelmingly supportive of his case, with some people even encouraging him to walk away from this entire situation.

However, as far as we can tell, walking away is rather difficult when you’ve got a company representative writing you back to let you know that they will no longer be in “written communication” with you, as if they were trying to thin out the paper trail.

“At this time, this will be our last written communication to you regarding this concern,” said somebody named Jeffrey, working in Ford’s customer relationship center.

Anyway, here’s a quick rundown of what Kevin had to go through while waiting for a car that never came:

“The order books officially opened on October 12th of 2015 and I placed one of the very first orders for a fully loaded Nitrous Blue Focus RS. My dealer commented how, due to how fast we placed it, this could be one of the first 5 delivered on the West Coast. We tentatively thought it could arrive as soon as January, but I wasn’t going to hold my breath.”

“January came and went with no car. This wasn’t a huge surprise to me as they had just started building them. My dealer kept insisting my car should enter ‘Production’ status any day now, so I still kept tabs every couple of weeks. In February is where things started to go wrong. The factory was shut down for 3 weeks to fix something on all the cars produced to that date, and to change the tooling to prevent whatever issue was plaguing them from happening any more. Ford never officially communicated on this, but rumors were that it had something to do with the Rear Drive Unit (RDU) on the car. The RDU unit was brand new, cutting edge technology so some hiccups were to be expected.”

“Cars were being built, but mine was nowhere in sight. We obviously weren’t going to be one of the first 5 on the West Coast, but I was sure I’d get my car in due time. The only problem was this — Ford wasn’t giving anyone any information. The production process was and still is a complete mystery. As of this writing, there are people that ordered the same day as me (October 12th) whose cars have STILL NOT BEEN PRODUCED.”

Everything changed the day two anonymous Ford employees helped Kevin track down his car, telling him that it had went into production on March 13 and that it was ready to be shipped out in April.

“My car’s production was halted at one point (as were others) to fix yet another issue, but it was ready to be shipped out in April. Along with a couple hundred other cars, it was loaded onto the Grand Legacy late April and made way for Newark, New Jersey. The Focus forums had a lot of fun as we all tracked the ship in real time — and one fan even snuck on to the boat to take pictures once it docked!”

Unfortunately for them, Ford found out about the employees giving away information on the forum and apparently shut them up because after the car was unloaded in Newark, NJ on May 6th…it was the last time Kevin would hear anything about it.

“It has now been 10 weeks since my car has been unloaded and I don’t have it. I don’t know what it’s doing at the docks. Ford won’t tell me. I don’t know when it will be delivered. Ford won’t tell me. Ford told all RS owners to start contacting Ford Service on Facebook (seriously), who are outsourced customer support who read off scripts.”

Now, he claims that even his dealer’s calls to Ford Corporate remain unanswered and even the reply where Ford stated no further written communication would exist, came only after he tried emailing somebody up the chain.

That’s one ugly mess and one very disgruntled customer, then.

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