GM Hit With Class-Action Lawsuit Over Cadillac CUE Screens That Can Delaminate

General Motors is facing a class-action lawsuit over issues related to the Cadillac CUE infotainment screens used in a number of its models.

The lawsuit, Cadillac Society reports, was filed in the U.S. District Court for the District of New Jersey. It claims that the Cadillac User Experience infotainment screens can crack, delaminate, bubble and become unresponsive.

Plaintiff Tonya Gruchacz purchased a 2014 Cadillac ATS in New Jersey, and within the 4-year/50,000 mile warranty of the sedan, the infotainment screen become unresponsive. Gruchacz called a dealership reporting the problem, was told the vehicle was no longer covered by the warranty, and that the repair bill for the system would be $1,200.

Also Read: Right on CUE: 2012 Cadillac XTS, ATS and SRX to Get New Infotainment System

Gruchacz refused to pay for a fix and was later informed by a dealership that staff often “see this issue all the time… the screen is not cracked, it’s the laminate,” the lawsuit alleges.

General Motors released two Technical Service Bulletins for Cadillac dealers, in December 2014 and August 2017, citing bubbled, cracked, or delaminated CUE screens. Dealers were instructed to replace the screens of cars experiencing the issues.

The lawsuit asserts that if the screen of the system delaminates, it triggers an electrical issue that makes the screen unresponsive. Vehicles cited in the lawsuit that are equipped with the CUE system include the 2013-2017 Cadillac ATS, 2013-2016 SRX, 2013-2017 XTS, 2014-2017 CTS, 2014-2017 ELR and 2014-2017 Escalade.

Owners and lessees of these vehicles are being encouraged to contact the plaintiff’s representatives if they want to join the class-action lawsuit. It remains to be seen how many cars are affected by this issue and, of course, the number of owners that’ll join Gruchacz.