Peugeot’s Warranty Claims Have Been Slashed By Two-Thirds In Six Years

According to Peugeot, the reliability of its cars has been improved drastically in recent years, meaning its warranty claims have been significantly reduced.

While speaking with Car Advice during a recent visit to Australia, Peugeot boss Jean-Philippe Imparato said the car manufacturer’s warranty claims and repair costs have been cut by about two-thirds.

“In the last six years, network detection of quality issues has dropped by two-thirds and so too has the warranty cost,” Imparato revealed.

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Peugeot models, as well as other French cars, don’t exactly have the best reputation for quality and reliability. However, a recent J.D. Power quality survey in the UK concluded that Peugeot had the best real-world quality and the least number of customer complaints among a survey group of 11,500 people with vehicles aged between 12 months and three years.

The survey measured the number of problems experienced per 100 vehicles with a lower score indicating better performance. Areas measured included vehicle exterior, driving experience, features/controls/displays, audio/communication/entertainment/navigation, seats, heating, ventilation and air conditioning, vehicle interior, and both the engine and transmission. Peugeot came out on top with a reported 77 problems per 100 vehicles, well below the industry average of 119 problems per 100 vehicles.

The French car manufacturer believes its improved quality and reliability can help it bump up sales particularly in markets like Australia.

“So many competitors are interesting for me in Australia,” Imparato said. “I want to be very humble. As the brand CEO in Australia I’m not saying that we will kill everybody (in the sales race). Volume is a consequence of ‘job done’. We don’t have any pressure about any kind of volume target in Australia. Just do the job.”