Canadian Says Honda Wouldn’t Tell Police Location Of His Stolen Car Because He Didn’t Have A Subscription

The owner of a 2019 Honda Accord in Canada has express his frustrations with the Japanese car manufacturer after his sedan was stolen and Honda refused to provide police with its location, Global News reports.

On Wednesday last week, security cameras from one of the neighbors of Laydh Ablhd showed thieves stealing his Accord at around 5 a.m. in the morning. Upon discovering that his prized possession was missing, Ablhd made a call to local police with a constable arriving at his home shortly afterwards.

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The police officer decided to give Honda Canada a call believing the Accord model in question likely had tracking technology that the brand could access. Shortly after making contact with the automaker, a call center operator revealed to Ablhd and the officer that he could see where the car was but refused to disclose the location, despite the police officer telling him he was investigating a crime.

According to Ablhd, the call center operator said he couldn’t disclose the location as Ablhd hadn’t subscribed to the HondaLink service and its find my car feature. The police constable soon spoke to a supervisor at the call center, again asking for the location of the Accord. Once again, Honda refused to provide it, telling the officer to “get a warrant.” A few minutes later, Ablhd called back and paid $148 for a HondaLink subscription but by that time, Honda said it had lost the signal.

In a statement, Honda Canada spokesperson John Bordignon said that all “appropriate protocols were followed” and denied knowledge of the car’s location.

“This customer did not have an active HondaLink subscription, which is required to locate the vehicle,” Bordignon said. “Without an active subscription, the police would have to present a warrant to activate the location services on the vehicle and no such warrant was provided. At no time was Honda or its HondaLink provider aware of the location of this vehicle.”