Tesla will fix an issue that can result in the touchscreens of the Model S and Model X suddenly going blank.
The issue is limited to vehicles built prior to March 2018 and results in drivers losing access to vital functions like the rear-view camera, climate controls, navigation, and infotainment system. To fix the defect, Tesla has announced a warranty adjustment program that applies to vehicles with less than 100,000 miles on the clock (although we’re not sure why mileage matters…) that are within 8 years of their original in-service or delivery date.
To resolve the problem, Tesla will replace the potentially faulty 8GB embedded MultiMediaCards in the control unit with a 64GB MultiMediaCard.
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“The Warranty Adjustment Program applies only to Model S and Model X vehicles built before March 2018. Model S and Model X vehicles built during and after March 2018, as well as all Infotainment Upgrades, are not equipped with the 8GB eMMC, and parts other than the 8GB eMMC are not included in this Warranty Adjustment Program,” Tesla said in a statement.
The National Highway Traffic Safety Administration (NHTSA) first opened an investigation into the malfunctioning screens after receiving 11 customer complaints.
The automaker says they are not aware of any crashes or injuries related to the issue and Model S and Model X owners with vehicles built before March 2018 can continue to drive them. Repairs will only be made to those vehicles that have experienced a malfunction of the infotainment screen.
