Toyota and Lexus today announced the introduction of the Post-Collision Guidance Feature to the brands’ respective smartphone apps. The feature seeks to guide people through the difficult process of reacting to an accident.
Available to customers who subscribe to the Safety Connect suite of features available through Toyota and Lexus’s apps, Post-Collision Guidance will help drivers collect important accident documentation, connect them to auto insurers for optional claim submission, provide search capabilities to find a repair shop, and more after it has confirmed that the driver is okay, of course.
“Safety for our customers is paramount. The minutes following an accident can be critical — drivers are often confused and uncertain about what to do,” says Steve Basra, Toyota Motor North America, Connected Technologies group vice president. “By incorporating Collision Assistance into our owner app, we can offer help when it is needed.”
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The feature was created with CCC Intelligent Solutions Inc., a leading SaaS platform, and sends vehicle telematics data to the company to initiate the program when it detects an accident. Toyota says that the feature is designed to let customers choose how they’d like to handle the claim and repair process.
“Toyota is taking a comprehensive approach to post-collision management, and we’re proud to support its mission to deliver world-class safety experiences to drivers,” said Andreas Hecht, CCC’s OEM Services Group SVP. “By using CCC’s technology to establish a personal, near-real time connection with drivers, automakers can positively impact the often-stressful post-collision experience.”
The feature is available through the Toyota and Lexus Owners Apps, which can be installed on iPhone and Android phones.
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