Tesla has a number of big trials that it’s facing right now as it tries to keep its lead in the EV space while bringing new products to market as well. One of the biggest challenges it’s facing is that of service for existing customers and their vehicles. Now, a new update in the Tesla app offers a ‘self-diagnosis’ feature that aims to improve the experience.
Service is such a big concern for CEO Elon Musk that he made it the top priority for the second quarter over total sales or deliveries. Of course, service has been a fly in the ointment so to speak for Tesla and this new self-diagnosis feature could smooth out the issue to a degree.
Users first reported seeing the option in the app over the weekend and it doesn’t appear as quickly or simply as one might think. As Twitter user @Tesla_Adi points out, only after selecting specific categories does the diagnostic feature pop up. Then, it runs a scan and determines what if any fault is present, and if the vehicle requires service at a repair center.
Read More: The Model M Electric Cybercycle Study Is A Futuristic Tesla Cybertruck-Inspired Bike
I finally saw the new "self diagnostics" feature in action, which @Tesla_App_iOS and I discovered in the source code of the app a few weeks back.
Scheduling a service for certain categories triggers the diagnostics and informs you if a fault is present and if service is required pic.twitter.com/YPnrzCLBPg
— Tesla_Adri (@tesla_adri) July 16, 2022
He also notes that Tesla has added a feature to have other potential concerns checked over during the service appointment. In this case, the app mentions checking for an O-ring on the trunk power strut. This sort of proactive self-diagnosis and checklist creation is a small but subtle indication that Tesla is taking service more seriously.
Other commentators online mention how the app has proactively indicated the need for the replacement of window regulators too. Of course, it’s worth noting that some bugs and issues that the software can find are fixable remotely without any need for a trip to a service center.
We have yet to find any evidence of the system handling bigger issues like missing brake pads though. Other owners have reported receiving cars with mismatched tires too and we wonder if the motors and software are sensitive enough to notice the traction differences inherent.
We’ll report back if we get further information on how deep the self-diagnostic system can go. Until then, let us know in the comments below if this new feature would make you more confident to buy a new Tesla.
