Cadillac got the first recall campaign out of the way quickly with the Lyriq. The American luxury brand must briefly stop deliveries of the all-electric crossover and will ask any in the field to return to the dealership following an infotainment glitch.
First discovered on August 3, the automaker started an investigation on August 19, following a report of a blank screen at the Lyriq’s assembly plant. Alarmingly, when the automaker looked into the problem, it found 16 field incident reports related to a blank infotainment screen.
Naturally, since a good deal of the EV’s controls is operated via the infotainment screen, that’s a problem for drivers. More to the point, a blank screen cannot display the backup camera, which means that the vehicle does not abide by U.S. regulations mandating the feature.
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Following the investigation, Cadillac discovered that the issue is caused by a glitch that can be induced by trying to get in or out of the vehicle. Sometimes, when the vehicle is off and in Park, the Lyriq performs a boot-up/shut-down cycle, but that can be interrupted by opening the door. If it’s interrupted within a specific five-second window, the screen can go blank.
To any frustrated Lyriq owners, Cadillac asks the classic “Have you tried turning it off and turning it back on again?” because that will normally fix the issue.
Of course, that’s only a temporary fix, and Cadillac has found a more permanent solution that it will implement via a software update. The update corrects the software bug that led to this condition, and owners of the 186 Cadillac Lyriqs that are affected by this recall will start being notified on November 7. Vehicles held at GM’s assembly plant, meanwhile, will be updated before being delivered to their new owners.
