A software bug in certain 2022-2023 Mitsubishi Outlanders could cause their infotainment screen to go blank while the vehicle is reversing, causing the back-up camera not to display.
The first Outlander owner to report this happening to Mitsubishi was from Japan, and noticed the failure in July 2022. In response, Mitsubishi launched an investigation and determined that this condition could be induced with a specific sequence of vehicle inputs.
If drivers stay in reverse for more than six seconds, after having shifted into the gear less than 40 seconds after the infotainment screen booted up, it could go black.
Read: Mitsubishi Riding The Profit Wave In North America Thanks To Outlander Popularity
American regulations require that all new vehicles come equipped with a back-up camera, so this error, though temporary, means that the Outlander does not satisfy federal requirements, and must be recalled. Fortunately for drivers, the fault is short-lived. Although Mitsubishi doesn’t say precisely how long it takes the screen to start displaying again, it will re-display the rearview camera if given enough time.
Although the above-listed series of events seems like it might happen fairly commonly, Mitsubishi says that it has only received four field reports of this occurring and two warranty claims in the U.S. It also not aware of any accidents or injuries related to this issue.
Starting on June 20, Mitsubishi will start reaching out to the owners of 89,907 model year 2022-2023 Outlanders and model year 2023 Outlander PHEVs to warn them about the issue. They will be asked to bring their vehicle to an authorized dealer, where the infotainment system will be reprogrammed with countermeasure software that, it says, will eliminate the possibility of the screen going black. This work will be conducted at no cost to the owner.
