- A new Cybertruck owner had a major coolant leak only 35 miles into his ownership journey.
- When he first contacted Tesla, the owner claims that automaker said it didn’t cover coolant leaks under its warranty.
- The automaker then reportedly relented and sent a flatbed to pick up the quickly broken EV.
Update: In the spirit of “all’s well that ends well,” the Cybertruck owner whose truck left them stranded reports that the dealership resolved all issues the following day.
“Tesla fixed the truck today and washed it. Got it back to me by closing time. They were amazing. Everything went perfect. I have to say I was impressed. Very good customer service today. I’m happy and the truck is amazing,” the owner wrote on the Cybertruckownersclub thread.
Original story follows below.
Those who crave a Cybertruck in their garage are understandably stoked when delivery day comes. For one new owner, his day went nothing like he hoped it would. Not only was the delivery experience sub-par, but the truck itself broke during his first trip to charge up.
To add insult to injury, he claims that Tesla initially told him it wouldn’t cover the issue, even though he’d driven just 35 miles (56 km) after taking the truck into his hands. He titled his thread on a Tesla forum “35 Miles Until Cybercrap.”
That’s right, this Cybertruck broke down 35 miles into its life and it’s not as though the owner was taking it on off-road jumps straight away. Instead, he picked up the pickup in Pensacola, Florida and that’s when the real issues started. As you hear this, keep in mind that this is a truck that almost certainly cost the owner six figures.
Read: Two Tesla Cybertrucks Seized At Border On Suspicion Of Being Smuggled Into Russia
According to the original poster, Cybeast on CybertruckOwnersClub, “They said it’s over there, let me know if you have any questions. The truck was very dirty outside and some issues inside. Charge was at 47%. I’ve never picked up a new car without a full tank of gas. Wtf Tesla?”
That experience would likely make some customers feel dirty even if the car itself was a bit cleaner.
Things didn’t improve from there, though. Since the truck wasn’t fully charged, the owner had to locate a Supercharger station to top it off. Upon reaching one in Destin, FL, coolant began pouring out of the rear of the truck. While Tesla claims vapor may occasionally appear during charging for some vehicles, this was a continuous stream of liquid.
When the owner called Tesla about it, he said they initially stated that they didn’t cover coolant leaks under the warranty. “After a few choice words, they said they would send a tow truck,” says Cybeast.
They believe it’s at the service center now, but as of this writing, there’s no word on how long the fix will take. Other Cybertruck owners should be cautious: the automaker appears prepared to reject claims, even when it’s almost certainly a production error.
