- Subaru is said to be aware of the issue but is replacing mirrors with equally faulty ones.
- Several 2024 Crosstrek and Ascent owners have complained to the NHTSA about mirror issues.
- The plaintiffs are seeking damages and the potential replacement of defective vehicles.
The owner of a 2024 Subaru Crosstrek in the U.S. is taking the automaker to court, claiming that her driver-side wing mirror shakes and vibrates to such an extent that it’s practically unusable.
Plaintiff Katelyn Robinson alleges that this issue isn’t just a personal inconvenience; she believes it plagues other 2024 Crosstrek and Ascent models as well.
Robinson purchased her 2024 Crosstrek on July 15, 2024, from Gillman Subaru in Selma, Texas. Almost immediately after taking delivery, she noticed the driver-side mirror shaking and vibrating while driving at speed or on the highway. The lawsuit states that this relentless motion made the reflection “appear blurry and impeding her ability to observe traffic.”
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In August, Robinson returned to the dealer to have the driver-side mirror assembly replaced, Unfortunately, her optimism was misplaced; the replacement didn’t resolve the issue. When she complained to Gillman Subaru, she was informed that there was nothing more they could do.
When she complained to Gillman Subaru, she was informed that there was nothing more they could do. Frustrated and with no other options, Robinson is now seeking a jury trial on behalf of herself and a proposed class of current and former owners and lessees of affected vehicles. Robinson is now seeking a jury trial on behalf of herself and a proposed class of past and present owners and lessees of impacted vehicles.
Allegations of safety negligence
The lawsuit alleges that Subaru is aware of a safety defect causing the mirror to shake and vibrate, yet it has not issued any adequate repairs to dealers, nor has it initiated a safety recall. According to the complaint, the shaking can be traced back to deficient materials used in the mirror housing itself and/or a deficiency in the structure of the mirror housing.
The plaintiff describes the defect as “an extreme safety hazard” that can distract drivers and make it difficult to “accurately judge distances or identify potential hazards, especially at night.”
Moreover, the lawsuit claims that Subaru failed to disclose the known defect to drivers at the time of purchase or lease. Several customer complaints have been filed with the National Highway Traffic Safety Administration in relation to shaking and vibrating mirrors.
Owners and lessees involved in the class action are seeking an order for actual damages, incidental and consequential damages, and punitive damages, along with equitable relief. This could include replacing the 2024 Crosstrek and Ascent models with new vehicles or repairing defective vehicles, as well as extending express warranties and service contracts.
