Hertz Fires Back At Manager Who Charged Customer $10,000 For 25,000 Miles In One Month On ‘Unlimited Mileage’ Contract

A now-viral video captured a heated confrontation between a Hertz customer and a local manager, with the manager threatening the customer over an eye-popping bill. According to the video, the customer, who drove a staggering 25,000 miles in a single month, was hit with a $10,000 charge—despite the initial contract promising “unlimited” mileage. This is one messy-sounding situation.

Now, before we even unpack the details, let’s take a moment to appreciate the sheer absurdity of that mileage. If you do the math, 25,000 miles in 30 days translates to just over 833 miles per day. Assuming an average speed of 50 mph, Logan would have had to spend nearly 17 hours behind the wheel every single day for an entire month. That’s not a road trip; that’s a full-time job with overtime!

The video was originally posted on TikTok by user LifeisFun3000, who goes by the name Logan, and it shows him arguing with the Hertz manager over the massive bill. It’s clear via the conversation that the manager believes he’s right to charge Logan $10,000 for driving 25,000 miles in a month.

Read: Hertz Has Already Unloaded Chevy Silverado EVs At Discounted Prices

When Logan questions the manager on where it specifies any cap on mileage, the manager claims that “unlimited mileage” actually means “a reasonable amount.” Initially, Logan promised an update but, as of this writing, hasn’t provided one.

On the other hand, Hertz beat him to the chase with a statement to The Drive where it expressed regret over the incident and clarified its stance on “unlimited” mileage policy.

“Customer satisfaction is our top priority at Hertz, and we sincerely regret this customer’s experience at one of our franchise locations. Per the terms of the contract, the customer will not be billed for mileage. Our franchisee is addressing the employee’s conduct and reinforcing our customer service standards and policies to ensure they are understood and followed consistently across our locations.”

Before we go too far we should clarify that this doesn’t appear to be a fat-finger mistake. According to the customer, the manager, and, based on its statement, Hertz as well, this customer did indeed drive an equivalent distance of running the cannonball over ten times.

Despite that, Hertz appears to now back the policy that unlimited does in fact mean unlimited. Carscoops reached out to Hertz for further comment and will update this post if we learn more. When reached for comment, Logan, the customer, answered “Any compensation?”.

In the meantime, the video serves as a stark reminder that “unlimited” terms in contracts can sometimes come with unexpected fine print—or at least, unexpected interpretations.