- A Cadillac owner says his Lyriq has sat in the shop for nine months after a minor accident.
- GM is reportedly unable to supply the necessary parts even though the Lyriq is in production.
- The prolonged wait has significantly harmed the owner’s limousine business operations.
One of the biggest headaches for classic car owners is tracking down replacement parts. Sometimes, the automaker stopped making the part decades ago, and the aftermarket scene never picked up the slack. But what happens when the car in question isn’t a vintage relic but a new production model? That’s exactly the problem here: a new Cadillac owner has been waiting on a part from GM for over nine months.
The customer, Levan Azrumelashvili, purchased his brand-new Cadillac Lyriq in late 2023, intending to make it the centerpiece of his limousine business. Only a few months later though, he ended up in an accident that damaged the front bumper. As of this writing, it’s been nine months, and he still hasn’t received the parts his car needs to get back on the road.
The Car Can’t Roll, but the Bills Sure Do
“At this point, my business is destroyed, I have not been able to drive my limousine for nine months, and I am told by GM that they can’t get my parts, yet they continue to build the cars, which obviously contain the parts my car needs,” Azrumelashvili told Karin Price Mueller of NJ.com. At the same time, he’s still stuck paying both the insurance and the monthly car payments for a vehicle he can’t even use.
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On top of that, the insurance payments aren’t exactly your run-of-the-mill, but rather the higher rates associated with a limousine business. In his case, that’s $1,100 a month just for insurance, not to mention his $1,437 monthly car payment. Moreover, he’s also losing money by not being able to use the car for business. Evidently, GM hasn’t explained why it can build several of these cars but can’t get Mr. Azrumelashvili a new bumper.
“For the first five months, I received phone calls from the dealer just about weekly, saying that the needed part would arrive in about a month,” Azrumelashvili said. Then, he was informed that it would (finally!) arrive in October.
Congrats On Choosing A Lyriq… That You Can’t Drive
Guess what: it didn’t. Instead, after writing two letters to GM execs, including CEO Mary Bara, the company sent him a “good will adjustment” check of $3,593.47, which he reportedly chose not to cash. Perhaps the most baffling twist came in December, when Azrumelashvili discovered that GM had approved a buyback of his Lyriq back in September, but no one had bothered to inform him. To top it off, the company rescinded the offer in mid-November.
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Adding insult to injury, he subsequently received an email from Cadillac – however it wasn’t about the part but, rather ironically, congratulating him for owning the Lyriq for one year! Yeah, he sure found it to be a very pleasant experience…
“The Standard Of The World”? Not Even Close
“It is my hope that GM will take back this car and reimburse me for my total losses, including all car payments, livery insurance payments, and lost income,” he said. At this stage, it’s anybody’s guess as to what will happen next.
Even if this case is eventually resolved, it’s not the kind of experience one would expect after purchasing a new car, regardless of the brand. For it to happen with Cadillac, which is trying to brand itself as “The Standard of the World”, well, let’s just say that such incidents illustrate that they still have some way to go before they can make that bold statement.
