Porsche, Lexus Crush Rivals In Service Rankings While Ram, VW, Hyundai Sink To Bottom

Porsche and Lexus topped J.D. Power’s 2025 Customer Service Index study.
Subaru, Mini and Honda were ranked highest among mass market brands.
Land Rover, Maserati, Genesis, Ram, VW and Hyundai all scored very badly.

It doesn’t matter how great a car is to look at or drive, if the service experience sucks it can sour the whole experience. But Porsche owners seem to be having their cake and eating it – not only are the cars great to drive, they’re also painless to own.

Porsche outperformed every other car brand in J.D. Power’s 2025 Customer Service Index (CSI) study, which measures owner satisfaction with franchised dealer and aftermarket service for one- to three-year-old vehicles.

Porsche scored 912 points out of a possible 1,000, Lexus placed second with 900 points and Cadillac secured third spot in the premium brands category with 888 against a segment average of 878.

Ten of the studied brands scored below the average, including BMW, Mercedes, Lincoln and Audi. And the three at the bottom were well adrift of the rest. You might not be surprised to see Maserati being dead last (both in premium cars and overall), or Land Rover placing third last. But Genesis slotting between them is a big disappointment.

Porsche, Lexus Crush Rivals In Service Rankings While Ram, VW, Hyundai Sink To Bottom

Over in the mass-market table the scores tend to be lower than for premium brands, but Subaru (896 points) performed well enough that it would have bagged third spot if its was competing with the posh boys. As it is, it easily dominated the mass-market brands, pulling clear of Mini and Honda (888 and 881 respectively), which both also did incredibly well.

That’s more than you could say for Kia, Hyundai, VW and Ram, the fourth worst performing mass-market brands in descending order, none of whom scored higher than 840 points. Ford and Chrysler both fell just short of the 862-point segment average but Chevrolet and GMC were well above it. It can’t be a coincidence that the GM brands had far fewer recalls last year than Ford and Stellantis.

Since 2023 J.D. Power has broken out SUVs and cars into separate tables and the data shows that, in most instances, satisfaction is higher for SUV owners than for those who have another kind of vehicle from the same brand. The study also found that drivers of combustion cars were significantly happier (51 points for mass market cars) with the service they got than drivers of electric and plug-in hybrid vehicles.

Frequent gripes heard from owners of all types of vehicles included a lack of availability of parts and repairs that didn’t fix a problem. Moreover, brands who combined recall work with other necessary maintenance such as an oil change, thereby saving on driver trips to a dealer, scored better than those who forced customers to make multiple visits.