After a long internet battle, disgruntled Porsche 911 owner Nick Murray who experienced so many problems with his car that he labeled it a “lemon”, got what he wanted: a positive response from Porsche North America (PCNA), which offered him the option to either buy back his 911 for the original value or replace it with a new one.

Porsche issued this statement on its official Facebook page:

“Thank you everyone for responding to Mr. Murray’s video. We appreciate your passion and our community’s drive for excellent customer service. We at Porsche have always sought excellence in all that we do. We know you expect it of us. And when we don’t meet that standard, we make every effort to improve. We want you to know we’ve offered to repurchase or replace Mr. Murray’s car, and we hope we can reignite his passion for Porsche.”

As reported on Jalopnik, Murray added the following annotation on the original video:

“The video is still up but I have put I note on it that this is resolved. I think I will leave the video up and point people to a new video to talk about what happened.

In the end TV and Radio were wanting to get involved as well and it had frankly gotten a lot bigger than I had ever expected so I was glad to get the call.

PCNA were offering me what they thought I would get a arbertation which is the standard offer for these sorts of cases, where as my position was that I felt what I had been through was more than just a standard case and wanted a full refund or replacement.

People can decide themselves if they agree or not. I can certainly see PCNA point of view and I hope they could see mine. The difference between what was offered and what I wanted was just a few thousand dollars. It certainly was not worth the mess that this all turned into sadly.

Anyway they have not bribed me or asked me take down the video or anything and because they came to the party and I do still believe in their product I am happy to make a new video saying so.

Also to thank everyone (you guys/ladies in particular) for all your support.I did not want to damage the brand, and I think I need to help people understand that my case was pretty much a one off. Too much hate has been thrown at Porsche for the wrong reasons here and I would like to do what I can to fix that. Their product is good, I just had a disagreement with them over how serious my particular case was. That has been fixed now and I can move on to a new car.”

Just moments ago, Murray posted an updated video (see below), while adding this:

“Porsche have contacted me and will be refunding my money or replacing the car. So good news! I will do a video update shortly.”

Jeff Perez from BoldRide reported that according an unnamed tipster “who has been experiencing similar problems with Porsche North America, on a phone call with Porsche North America this morning, he learned that at least one official involved in the ‘Nine-A-Lemon’ viral video case is ‘no longer involved” in dealing with public relations matters'”, but this has not been confirmed by Porsche.

By John Halas

Shout out to all of our commentators for the heads up!

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