With many countries around the world forcing people into quarantine, carmakers and dealerships are increasing their reliance on online sales platforms.
In the UK, Skoda has revamped its Virtual Showroom program that it hopes will ensure people keep buying cars. As prospective customers cannot visit a Skoda dealership, six employees from the automaker have new Kamiq, Superb, Octavia, and Karoq models parked in their driveways.
They are providing video calls where customers are given a tour of the car through a livestream. Skoda UK says that within the last week since the service went fully remote, hundreds of video calls have been made.
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Customers looking at a Skoda model other than the Kamiq, Superb, Octavia, and Karoq are provided with pre-recorded video footage. “Our dedicated specialists have been quick to adapt to the current environment and we have worked extremely hard to ensure they can continue offering support to our customers when they need it,” said John French, head of sales operations at Skoda UK.
“I’d like to thank these colleagues for opening up their homes to enable us to provide this service to customers. We’re here to support in any way we can during these challenging times and more than anything, I hope our customers and their families are keeping safe and well,” he added.
Skoda’s Virtual Showroom service has been offered since 2017. To access the service, all you need to do is head over to Skoda UK’s website and click on the ‘Live’ banner, enter your phone number and schedule an appointment. In addition to being offered a detailed look at the vehicle through a live-stream, customers can also be guided through a step-by-step configuration process.
