Tesla says its authorized service centers in Phoenix, Arizona, will repair Geico-insured vehicles, contrary to coverage in the media based on reports from Teslarati and a Tweet from Wham Bam Teslacam, including here at Carscoops.
The EV company reached out to us after we reported on the since-deleted stories from Teslarati which had spoken to a Tesla owner claiming that an authorized repair shop wouldn’t fix his damaged car. We wrote that the owner stated to the outlet that he had been in a no-fault accident and that Geico wouldn’t sanction the repairs to his car, potentially leaving him out of pocket. Teslarati had then noted that it had reached out to Geico but did not get any response.
Tesla dug into the origins of the story and said that the Phoenix shop in question (as well as other authorized repair shops in the area) was in fact servicing and repairing Geico-insured vehicles, and has had dozens of such cars through its workshop this year.
We’ve replaced the original post with this one to reflect the true nature of the situation.
This incident brings to light the importance of having an actual PR department which the media can contact and check the facts on these kinds of stories, as Tesla dissolved their press division back in 2020.
