- Tesla’s delivery centers clean and detail vehicles before handing them to buyers.
- Dozens of Cybertruck buyers have had to deal with dirty exteriors and interiors.
- Employees were initially told to clean the truck with Dawn dish soap.
Taking delivery of a new car is supposed to be an exciting experience but for some Tesla Cybertruck buyers, they’re being forced to drive off delivery lots in vehicles bathed in dirt and mud.
Tesla has been ramping up production and deliveries of the Cybertruck throughout the year and because it doesn’t use independent dealers, delivery staff are tasked with cleaning vehicles before handover. Dozens of Cybertruck owners have complained on social media about Tesla delivering trucks covered in dirt, while others say their vehicles have had muddy and dusty interiors.
Read: The World Laughs, Yet The Cybertruck Was America’s Best-Selling Vehicle Over $100,000 – Again
According to The Wall Street Journal, many Cybertrucks arrive at delivery centers caked in dirt because the factory they’re built in is currently being expanded. A former employee says it takes at least 2 hours to detail a Cybertruck, compared to 45 minutes for a Tesla Model Y, and it appears many centers don’t have the time to do this.
Tesla has also provided inconsistent advice on how to clean the Cybertruck. Initially, staff were told to wipe the exteriors of the electric pickup with Dawn dish soap, but later, they were told to use products from Bar Keepers Friend, an all-purpose dish soap or a window-cleaner spray.
According to Nathaniel Durham from Greensboro, North Carolina, he picked up his Cybertruck, despite it being covered in spots and a sticky substance that required rubbing alcohol to be removed.
“It’s not a Rolls-Royce or a Mercedes. But still, this is the price of a Porsche,” he said. “I wasn’t looking for special treatment.”
Typically, new vehicles leave an assembly line clean, and if they get dirty while being transported or sitting in a lot, they are washed and detailed before being delivered to a customer. For some Cybertruck buyers, that’s not what they’ve experienced.
The Wall Street Journal notes that while some have had bad experiences, many other Cybertruck owners have received their cars clean, and minor issues have been quickly fixed. As is often the case with new Tesla models, it seems some buyers are lucky, and others are unlucky.
