- Fisker recently told its customer base that they would be on the hook for recall labor costs.
- Now, it appears as though the bankrupt automaker is reversing course and willing to cover the labor.
- It has also changed some of the other details found in its FAQ page.
Fisker continues to make headlines and almost entirely for reasons it can’t be excited about. A new Frequently Asked Questions page popped up on the site Sunday and it told owners that they would have to pay for recall-associated labor. Now, only a few days later it appears as though it’s reversing course on that request.
Under the question “Will I be charged for the recall-related inspections or repairs?”, the EV startup answered:
“For the software updates delivered over the air, there will be no cost to you as the owner of the vehicle. These updates are part of our commitment to ensuring the ongoing safety and performance of your Fisker Ocean.
Regarding the recalls that require physical inspections and potential repairs, Fisker will provide the necessary parts at no cost to you. However, due to Fisker’s current financial situation under Chapter 11 bankruptcy, the is only able to cover the cost of the parts required to address these issues. Please note that the labor costs associated with the inspection and repair process will need to be covered by you, the vehicle owner”
That didn’t sit well with owners or many others. Today, that page is updated with a new additional question, which we’ll circle back to, but the main gist appears to be that Fisker will now cover labor. Now, the answer to that same question on the FAQ page simply reads:
“For the software updates delivered over the air, there will be no cost to you as the owner of the vehicle. These updates are part of our commitment to ensuring the ongoing safety and performance of your Fisker Ocean. Regarding the recalls that require physical inspections and potential repairs, Fisker will provide the necessary parts (including the labor) at no cost to you.”
More: Fisker Avoids Chapter 7 Liquidation, EV Owners Will Keep Getting Support
Carscoops reached out to Fisker to confirm our understanding of the situation and will update this post if we hear back.
As mentioned, this isn’t the only change to the page. Fisker also addressed a question about what happens if an Ocean SUV doesn’t have version 2.0 software. It turns out that they should have no issue updating to 2.0 and even 2.2 which is current. Hey, look at that! Some good news surrounding Fisker for owners to enjoy.
