Drivers cited smartphone connection issues and annoying warnings from safety systems as major gripes in the 2024 J.D. Power Initial Quality Study
Lack of understanding about EV incentives, cheap gas and high interest rates are all cited as reasons buyers aren’t more motivated to go electric
Most BEV owners will consider going electric again next time around, but almost 40 percent of new EV owners tempted to switch back to ICE
Two thirds of brands became less dependable this year, but Toyota and Lexus vehicles still remain at the top
Hyundai’s mobile app was rated as the best in the industry, according to J.D. Power, while Audi’s was the worst
J.D. Power finds that the difficulties of pandemic shopping are in the rearview mirror, and buyers are more satisfied. Now, if only dealers were better at selling EVs
Only 27 percent of Americans are comfortable about sharing the road with autonomous vehicles, and 60 percent of riders say that they drive worse than humans
A J.D. Power study found that as dealer inventory rises and competition increases, consumers are losing their brand loyalties, but some automakers are finding ways to hang on to their customer base
Tesla accounted for 59.5% of all new EVs sold in the U.S. through the first seven months of the year
Local automaker Zeekr came first this year, with a satisfaction score of 792/1,000 points
A wave of EV startups means a lot of new technology to wow customers, but that innovation comes at the cost of a lot of problems for owners
As more and more buyers opt for EVs, satisfaction with the public charging network that keeps them moving is lower than ever
Global sales of the Italian brand increased by 57%
For the first time ever, the industry average score in J.D. Power’s APEAL study has fallen two years in a row, which should be a wake up call for automakers
Alfa Romeo and Ram have the best consumer-facing websites in the industry, while VW and Audi have some of the worst
A new customer satisfaction study by J.D. Power sheds light into why more and more companies are adopting Tesla’s charging standard
A new study has found that just 34% of Canadians are considering an EV for their next vehicle
EV startups are struggling with initial quality, and the innovative tech they have pushed the industry to adopt is leading to widespread issues
